Refund and Cancellation Policy


At IITGN Donation website, we deeply value your generosity and commitment to supporting our cause. We strive to ensure that your donation experience is as smooth and transparent as possible. However, we understand that circumstances may arise where you may need to cancel your donation or request a refund. Please review our Refund and Cancellation Policy outlined below:

1. Cancellation Policy:

  • One-Time Donations: If you wish to cancel a one-time donation, please contact our support team at [contact email/phone number] as soon as possible. We will make every effort to accommodate your request, provided that the donation has not already been processed. Once a one-time donation has been processed, it cannot be cancelled.

  • Recurring Donations: For recurring donations, you have the option to cancel future payments at any time. You can manage your recurring donation settings by logging into your account on our website or contacting our support team for assistance.

2. Refund Policy:

  • Unauthorized Transactions: If you believe that an unauthorized transaction has been made from your account, please contact our support team immediately. We will investigate the issue promptly and provide a refund if necessary, in accordance with our fraud prevention policies.

  • Errors or Technical Issues: In the event of an error or technical issue resulting in an overcharge or incorrect donation amount, please notify us immediately. We will work with you to rectify the error and issue a refund if applicable.

  • Change of Heart: If you have made a donation and subsequently have a change of heart, we regret that we are unable to offer refunds for donations already processed. We encourage you to carefully consider your donation before making a contribution.

3. Refund Processing:

  • Refunds, when applicable, will be processed using the original payment method. Please allow up to 14 days for the refund to reflect in your account, depending on your financial institution's policies.

4. Contact Us:

If you have any questions or concerns regarding our Refund and Cancellation Policy, please don't hesitate to contact our support team at [donat@iitgn.ac.in]. We are here to assist you and ensure that your donation experience with us is positive and fulfilling.

Note: This Refund and Cancellation Policy is subject to change without prior notice. Please refer to the latest version on our website for updates.

Thank you for your understanding and continued support.

https://donate.iitgn.ac.in

[IIT GANDHINAGAR Foundation]